Happ Customer Experience Management Platform gives you accurate and timely customer feedback on the Contact Centre Experience.
COLLECT AND ANALYSE DATA ON THE CONTACT CENTRE EXPERIENCE
Happ can help you collect contact centre experience insights by sending your customers a short survey in a text message. We design these surveys to make it as quick and easy as possible for customers to respond.
Here’s how it works;
We send your customers an automated text immediately after the call.
We can include a survey link URL or we can send a text-to-text message.
We have a pool of short, precise questions and can include automated conditional follow-up questions.
We include a free-text comment area.
We can also ask your customers if they’d like you to contact them to discuss their concerns.
We save the responses in your CRM and/or data warehouse.
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