TRACKING CUSTOMER EXPERIENCE AT CONTACT CENTRES

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Happ Customer Experience Management Platform gives you accurate and timely customer feedback on the Contact Centre Experience.

Contact-Center-Agent

COLLECT AND ANALYSE DATA ON THE CONTACT CENTRE EXPERIENCE

Happ can help you collect contact centre experience insights by sending your customers a short survey in a text message. We design these surveys to make it as quick and easy as possible for customers to respond.

 

Here’s how it works;

  1. We send your customers an automated text immediately after the call.
  2. We can include a survey link URL or we can send a text-to-text message.
  3. We have a pool of short, precise questions and can include automated conditional follow-up questions.
  4. We include a free-text comment area.
  5. We can also ask your customers if they’d like you to contact them to discuss their concerns.
  6. We save the responses in your CRM and/or data warehouse.

To get started, please complete the contact form. We’ll get in touch to find out how we can help you to improve your contact centre experience.