TRACKING CUSTOMER EXPERIENCE AT CONTACT CENTRES

COLLECT AND ANALYSE DATA ON THE CONTACT CENTRE EXPERIENCE

Happ can help you collect contact centre experience insights by sending your customers a short survey in a text message. We design these surveys to make it as quick and easy as possible for customers to respond.

Here’s how it works;

1. We send your customers an automated text immediately after the call.
2. We can include a survey link URL or we can send a text-to-text message.
3. We have a pool of short, precise questions and can include automated conditional follow-up questions.
4. We include a free-text comment area.
5. We can also ask your customers if they’d like you to contact them to discuss their concerns.
6. We save the responses in your CRM and/or data warehouse.