We track your CEX through simple surveys using alternative digital channels (text to text, link in a text, push, e-mail). Rotating or alternating questions, we adapt to your customer’s response pattern and make sure you reach 20% response rate in average.
We make it easy and very quick for you to analyse the insight you collect from your customers. No need to wait for reports, no need to get lost in spreadsheets. All reporting is real-time. 82% of the results stream in the first 2 hours. We customise our reporting according to your needs.
We help you take quick actions on your customer insight. Asking your customers about their experience and not doing anything about it would be pointless. By monitoring all your customer segments, we help you generate automatic actions. Reward, inform or call them on time.
We want you to make good decisions based on your customer insight. We help you measure how good were your decisions, how much value you added through your actions.