Happ analytics and reporting

Understand your customers like never before

Uncover trends, patterns, and key insights to better understand your customers’ needs and motivations.

Understand your CX performance across products, transactions, channels/teams, customer segments/demographics, geography, etc.
Group into meaningful qualitative categories your customer free-text responses.
Identify best/worse performers, trends and other key metrics across all data.
Link your customer experience metrics to operational indicators.
Notify users when issues arise and help them tailor their response to customers' needs.
Monitor customer survey response behaviour to increase response rates and prevent opt-outs.

Create custom dashboards and reports to meet your business requirements.
Change your reporting suite as your business needs evolve.
Provide users differentiated access based on their roles within the organisation.
Ensure GDPR compliance throughout the reporting process.

Seamlessly integrate our solution to platforms such as Salesforce, MS Dynamics, SAP, Siebel, IBM Watson, Tableau, etc.