Happ analytics and reporting
Understand your customers like never before
Uncover trends, patterns, and key insights to better understand your customers’ needs and motivations.
ANALYSIS
Analyse real-time feedback to understand your customers
- Understand your CX performance across products, transactions, channels/teams, customer segments/demographics, geography, etc.
- Group into meaningful qualitative categories your customer free-text responses.
- Identify best/worse performers, trends and other key metrics across all data.
- Link your customer experience metrics to operational indicators.
- Notify users when issues arise and help them tailor their response to customers' needs.
- Monitor customer survey response behaviour to increase response rates and prevent opt-outs.
REPORTING
Leverage real-time reporting to take the right decisions
- Create custom dashboards and reports to meet your business requirements.
- Change your reporting suite as your business needs evolve.
- Provide users differentiated access based on their roles within the organisation.
- Ensure GDPR compliance throughout the reporting process.
INTEGRATION
Integrate your platforms to our solution
Seamlessly integrate our solution to platforms such as Salesforce, MS Dynamics, SAP, Siebel, IBM Watson, Tableau, etc.
