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Turkey Customer Experience Awards 2021
We’re proud to announce that, Happcons CEO Ozge Koca is going to be at the Turkey Customer Experience Awards 2021 Judging Panel! The Turkey CXA® is
How to prove the ROI of customer experience /Three ways to improve your CX pitch
One of the biggest challenges for CX leaders is convincing other senior executives of the benefits of investing in developing a customer centric culture. We
Why customer memory is more important than customer experience
There is a big difference between a customer’s experience and their memory of that experience: this has a huge impact on how you design and
Why Customer Experience is More Important than Product
Your products may be superior to many of your competitors. You may even feel that your customers can’t live without them. But the fact is
3 Things That Really Matter in your Customer Experience Strategy
The evidence is clear. Implementing a good customer experience strategy helps companies boost customer engagement, loyalty and their financial performance. This has been confirmed in
5 Ways to Boost Employee Wellbeing
The COVID-19 pandemic has brought health and wellbeing concerns to the top of the business agenda. Employers are playing a vital role in protecting employees