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Covid-19 is making real-time customer feedback an essential tool
Your customers are spending more time at home and more time shopping online. They expect a seamless buying experience, from browsing to delivery and after-sales
Four essential steps when tracking Customer Experience
Forrester’s Customer Experience (CX) Index has found that 73% of companies felt ‘improving customer experience’ was a key business priority. Yet, only 1% are actually delivering an excellent