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Going to the shops was so 2019: the future of food lies in-home delivery
Shuttered shops and restaurants on deserted high streets; that’s one image from life under lockdown that will stay with us for a long time. But
How to Use Customer Surveys to Improve the Performance of Contact Centre Teams
Customer surveys can help contact centre managers guide, develop and improve the performance of the teams they manage. Feedback from customer surveys allows you to
How to Increase Response Rates in Your Customer Surveys
Improving customer experience (CX) is a top priority for any business and to do this effectively, you need to understand how your customers view their experience with
Helping Mercedes HR Team to Collect and Analyse Employee Insight
Mercedes Benz Turk is an important part of the Daimler development and production network. The company manufactures trucks and buses in two factories in Turkey,
Three ways customer insight improves contact centre agent performance
Improving the Customer Experience is a strategic imperative across the contact centre sector. Robust, real-time customer insight is an essential starting point to improve CX;
Could your Customer Experience surveys be more ‘Netflix’?
Personalisation is key to Netflix’s success. The same can be said for Spotify, Amazon, Google and a host of other tech giants. They have become