How to Use Customer Surveys to Improve the Performance of Contact Centre Teams

Hearing what customers have to say, in their own words, can be highly motivating for customer service agents. Contact centre managers can use this customer survey feedback to guide, develop and improve the performance of their teams and individual agents.

 

Download our report to find out more about the main types of surveys available to track Contact Centre Customer Experience. The report also outlines our best practice guidelines for designing effective customer surveys. It includes recommendations for how contact centre managers can use this data to motivate and develop their teams.

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